Guiding Principles

Human connections

Our relationship to our customers

The most important thing for us are our customers. That is the reason for our intention to create every customer-relationship as a win-win-situation. The best technical and cost effective solution for our customers is always our ambitious aim. Our strategy to achieve this aim is based on the high educational level and specific knowledge of our staff, on ideal processes in the company logistic, in the consulting, in the development, project planning and in the production. That means that our customers always benefit from our professional know-how and the high quality level of our products in order to achieve financial advantages compared to the conventional method of operating. The basis therefore is cooperation full of respect and partnership and an open and honest communication in order to provide true confidence. If our customers compare our quotations and performance with our competitors, we kindly advise them to do this in a comprehensive, correct and fair way.

Our relationship to our employees

We wish to have highly qualified, motivated and satisfied employees who feel safe and secure. One of our intentions is to grant this. Although we are not a family company, we act like one. All employees take care of each other. A respectful behavior full of fairness among each other, to our customers and to suppliers is a natural thing for us. Mistakes could happen, because this gives us the opportunity to learn and to grow. Each kind of discrimination is strictly not accepted. We definitely know that the high quality of our products depends on the commitment, the experience and the know-how of our employees. Therefore, as we support them, we also expect high performance. This allows us to achieve an advance in technical know-how and to establish secure and attractive jobs.

Our relationship to our suppliers

One of the reasons for our success is our motivated suppliers. We know this and of course appreciate it. We always wish to create a long term partnership and a continuous transfer of technology, innovation and know-how. Our special technical and economical requests enable our suppliers to improve their development. The relation to our suppliers is based on honesty, confidence and cooperative behavior.

Our attitude to our competitors

We appreciate a fair competition with our competitors. We recognize their good performance and respect them. We do not fight against our competitors, instead, we try to bring our own company forward and establish us as one of the best companies in our market. Although our products are used in machineries all over the world, we do not see us as a global player, but as an international system supplier.